We offer VISA / MasterCard / American Express payment options via Stripe, and online payment systems directory. Once the payment proceeds, you receive a confirmation email with your order details.
For the residents of Ukraine there are two more additional payment options available:
1. Privat24 or POS-terminal;
2. Cash on delivery through Nova Poshta office.
If you have any difficulties with the payment via your credit card, please send us an e-mail — ;info@Shmelevsky.com. We will gladly answer any of your questions.Orders
Each of our hats is custom-made, and it can take up to 5 business days to create your perfect hat. After your order is ready, it will be sent to the shipping address you provided.Return Policy
Our return policy lasts 14 days after delivery. If 14 days have gone by since the delivery, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable. All orders may be returned using any method of your choice, at your expense.
Please contact info@Shmelevsky.com. if you would like to exchange or return a product. We will get back to you in 24 hours or less. Please allow 2 weeks for your refund. We will send an email once we receive the item and your refund will proceed.International Shipping
Worldwide delivery is carried out through the national post of Ukraine. The delivery price is 35 USD. Please allow 10 to 14 business days for your order to arrive, depending on destination. We will send you a tracking number in the Shipping notification email once your order is ready.Shipping within Ukraine
Delivery within Ukraine is carried out through Nova Poshta. Please allow 2 to 3 business days for your order to arrive, depending on destination. We will send you a tracking number in the Shipping notification email once your order is ready.
For more information check our Shiping & Returns